Contact Us

Please read our FAQ below before sending us a message.

Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

All orders over the value of £50 are free wahey! Smaller items are either £1.99 or £4.99 depending on weight and size!

How long does delivery take?

All machines are send by courier and should arrived between 1-2 working days. Other items send by Royal Mail should take between 1-3 days to arrive.

I’m a beginner and I don’t know what machine is right for me, can I speak to someone about it?

Yes of course you can! You can give us a call on 0141 280 0487 or you can drop us a message here and we’ll get back to you as soon as we can!

My machine hasn’t arrived yet, how can I track it?

If your machine hasn’t arrived within 1-2 days of ordering and you haven’t received any messages from a courier about delay please get in touch and we will find out what is happening. Sometimes things like adverse weather can slightly delay deliveries.

There is something wrong with my machine what do I do?

First of all rethread it and wind a new bobbin. Make sure the thread is in in the tension disc when winding the bobbin as this is a common issue. Change the needle and see if this fixes the problem. If the machine is still not working properly please get in touch and we will talk you through some more troubleshooting exercises. If these don’t work we will advise on the next steps. Please have your order information handy as we may ask for this.

I have found my machine cheaper elsewhere, can you price match?

Please get in touch to discuss the machine in question and we will look into it. It may be that the machine has just gone into sale and an error has meant our website hasn’t updated properly or it could be the other retailer is in breach of their retailer agreement in which case we would advise anyone to steer clear! Drop us a message and we’ll find out for you!

Send us an email

    Visit Us

    If you wanted to pop in and chat to someone about sewing machines you can visit us at the address below. Please let us know you are coming as we use this space for Sew Confident classes and we are not always in!

    19 Argyle Court
    1103 Argyle Street
    Glasgow
    G3 8ND
    Tel: 0141 280 0487